Return & Refund Policy

Return & Refund Policy

1. Eligibility for Returns

We accept returns only under the following conditions:

You received a damaged, defective, or incorrect product.
The issue must be reported within 24–48 hours of delivery.
An unboxing video is mandatory as proof (video must clearly show the package and product in one continuous recording).

Items must be:

For hygiene and safety reasons, the following items cannot be returned or refunded:

Return shipping instructions:

Customers are responsible for sending back the product unless the item was damaged or incorrect.
Returned items must be securely packed to avoid damage during transit.

Refunds are issued only under these conditions:

Refund Method:

Exchanges are allowed only for size or product issues (if available in stock).
Customers may need to pay reshipping charges unless the product received was incorrect.

If your order arrives damaged or missing items:

Provide an unboxing video within 24–48 hours.
We will investigate and offer replacement or refund depending on product availability.

If you need help with returns or refunds, reach out to us:

📧 Email: syedddrizviii110@gmail.com
📞 Phone: 0330-3673639

Thank you for trusting Shaffy.Store! Your satisfaction is our priority.